Is there an Email adress for pay-monthly/billing

[Jay02920]

Im away and have no way of contacting the pay-monthly department and the online guru chat is offline does anyone have an email address i could contact please as its very important i contact them asap thanks

[Bambino · Accepted solution]

@Jay02920 There is no one to contact at this time of night. There is no email address. The best time to call customer service is 8-8.30 am to avoid a long wait on hold. If you are away abroad you can call free from any phone on +44800 032 1402. If you are in the UK just use 0800. Also, here is a link for all other ways to contact customer service:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

[jonsie]

There is no longer an email address for customer service. All ways to contact here:

Guide: How to find help & contact O2 

You are better to use Edge or IE to contact live chat.

202 or +44 344 809 0202 is free from your handset or there is a freephone number you can try to call from any of the free wifi apps.

0800 840 0202 or 0800 977 7337 or 0800 587 4005

Try this email but I'm not sure if they have stopped this as well?  o2abroad@o2.com

[EmilieT]

Hey @Jay02920, and welcome to the forum

Did you manage to reach out to someone using the info @Bambino and @jonsie shared above, since you last posted?

If you wanna tell us a bit more about your situation as well, we might be able to advise further on the community