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Is there a way to block all premium services?

Jartillia
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I've just been scammed by MobiPlanet in one of their premium service schemes, I haven't got a clue how but it's money I'll probably never see again.

However, in doing my research on the best way to solve this problem, I found that several providers allow their users to block their accounts from being charged for premium services, as I don't use any premium services anyway I've been looking for a way to do this with O2 but can't seem to find one.

Does anybody know how to do it?
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Cleoriff
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These are the bars available. Credit to @Marjo for providing them

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)
  • International Bar (bars calling out from UK)
  • Adult Bar (stops 18+ services access for web)
  • Bar all inbound calls when roaming outside UK
  • Bar all outgoing international calls (blocks calls from UK to overseas)
  • Bothway bar (blocks calls in and out)
  • Chat bar (blocks over 18 chat services)
  • Class 9 bar (block when arrears)
  • GPRS bar (blocks data)
  • IMEI Bar (phone's serial number blocked and blacklisted)
  • Incoming call bar (calls inbound are blocked)
  • Outgoing call bar (calls outbound are blocked)Roaming bar (Can't use phone outside UK

The bars you need are the top two @Jartillia

They can only be activated by O2 customer services

*The Game Is On*

Girl in a jacket

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jonsie
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Customer service can put a bar on these services so give them a call.

Have a look through this thread

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

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Bambino
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@Jartillia Take a look at the link @jonsie has provided. Customer service is 202 from your mobile and is free. 

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
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These are the bars available. Credit to @Marjo for providing them

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)
  • International Bar (bars calling out from UK)
  • Adult Bar (stops 18+ services access for web)
  • Bar all inbound calls when roaming outside UK
  • Bar all outgoing international calls (blocks calls from UK to overseas)
  • Bothway bar (blocks calls in and out)
  • Chat bar (blocks over 18 chat services)
  • Class 9 bar (block when arrears)
  • GPRS bar (blocks data)
  • IMEI Bar (phone's serial number blocked and blacklisted)
  • Incoming call bar (calls inbound are blocked)
  • Outgoing call bar (calls outbound are blocked)Roaming bar (Can't use phone outside UK

The bars you need are the top two @Jartillia

They can only be activated by O2 customer services

*The Game Is On*

Girl in a jacket

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Cleoriff
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@JartilliaIncidentally this is info about MobiPlanet

http://m.uk.mymobiplanet.com/index.cfm?GO=TERMS_CONDITIONS&m=xzfctBiuU%2001UOosKRcC2Q==&cpID=&CFID=6...

The advice on their website is to

Send stop to 83463 to unsubscribe at any time. For help call 03330035961 or email admin@umelimited.com

*The Game Is On*

Girl in a jacket
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EmilieT
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Thanks guys for the helpful info. How are you getting on with this @Jartillia?

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Lainie
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I contacted O2 customer services this morning to ask whether I could bar all premium numbers from contacting me and / or debiting my account and they said there was only one available bar on premium numbers and that it would also include barring all international calls. I asked whether that meant both calling international numbers from the UK and calling the UK from abroad, and I was told that it would. The customer service advisor called it a 'Premium and International' bar. I had a scam text that said I'd signed up to something I hadn't, followed by some money being charged to my O2 account, and just wanted to stop this kind of thing from happening, but I still need to be able to call the UK from abroad. I'd be grateful if @Marjo could say where the list of available bars came from. When I said I understood they could just bar premium numbers I was told to ignore what I'd read from other people online and that they worked for O2 so they knew it wasn't possible. Perhaps they are correct and things have changed since these previous posts, but it seems very odd. So I wasn't able to put any kind of bar on my phone as I didn't want to block the ability to call the UK from abroad. The assistant seemed to be doing their best to be helpful but perhaps O2 do try to avoid barring these numbers as they gain from people using them. It's frustrating not to know what is actually possible. I might try looking for a different service provider now that says they can bar premium numbers alone.

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MI5
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@Lainie 

You need to ask for a "direct to bill" bar to be placed on your account.

These are Premium services but they do not come under the normal premium rate services for O2. 

A direct to bill bar will stop any Payforit charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hi @Lainie , sorry to hear about the frustration you've been having with this. The information I got earlier about the bars that was quoted above is from our O2 Gurus.

Happy to help look into this more for you if you need any additional help trying to set up the bar on your account - have you tried what @MI5 suggests above? Let us know if you're still stuck and we'll see what we can do to help you sort this out. thumbsup

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