Is the STAC process broken

mzm70 · ‎26-05-2020

I've tried 3 times over 3 days to get a STAC code, I don't get a code, I'm using STAC to 75075 so seems the standard method, anybody experience this before?

TIA

MI5 · ‎26-05-2020

@mzm70

Process is here Guide: Cancelling Your Contract

The only thing is it won't work if you have more than one phone on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎26-05-2020

@mzm70

Not heard of it failing before.

Guide: Cancelling Your Contract

So it seems you need to contact O2 in order to cancel.,

All numbers for O2 are in this guide/ Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

LukasB · ‎28-05-2020

Hey @mzm70 did you manage to get your STAC code or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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