Is my tariff a 4G one?

[Sammy_boy]

Sorry if this is a silly question, I'm halfway through an O2 unlimited 24 month contract. Is this a 4G contract? I thought it was but where I work ( south Derby area) is now in a 4G area but I'm not getting 4G showing on my HTC one M7. Of its not, can it be upgraded to a 4G tariff at no extra cost (with same allowances of course)?

[MI5]

If you look in your My O2 it should tell you if you have a 4g tariff (most are so you should have).
You also need to check that you have a 4g sim card (the sim number will start with "4ggp") and also ensure you have 4g or LTE option enabled in the phones network settings option.

[Anonymous]

Hi,

We assume that your 4G catchment area is properly up and running.

You can check with your postcode here http://status.o2.co.uk

As a process of elimination try your SIM card if it is a 4G type, in an alternative phone to see if you then get 4G symbol in the phones status bar.

Let us know how you get on.

[MI5]

Any luck with this yet @Sammy_boy ?

[Sammy_boy]

Thanks for the advice everyone, I've tried in a couple of phones with no joy yet, looked on my O2 (on my phone) but couldn't see if I was on a 4G contract. Looked on my aim and it says '4GGP2' on it so presume it's a 4G one. Could be the area at work is still a bit marginal but will keep an eye on it.

[jonsie]

Let us know how you get on...:smileyhappy:

[Anonymous]

You could look at https://www.o2.co.uk/4g/setup/

[MI5 · Accepted solution]

You don't need any setup links to get 4g working...
All you need is:
1 - A 4g phone (with 4g enabled in settings)
2 - A 4g sim card
3 - A 4g tariff
4 - Be in a 4g area.
If you are unsure about any of the above (particularly your account type) give CS a call on 202 to check.

[jonsie]

I agree, no set up required. If all the clauses are checked, it should work straight out of the box.

[Anonymous]

It's just a tool the op can use or not !