cancel
Showing results for 
Search instead for 
Did you mean: 

Is my order confirmed?

Anonymous
Not applicable

Hi, 

I ordered a Samsung Galaxy S8 Plus about half an hour ago and have recieved the legal documents and thank you for your order emails but haven't recieved one in regards to the dispatch which is set for delivery tomorrow.
How long does it normally take for o2 to send out the dispatch confirmation?
It is a new account and my credit score is very good so I'm just wandering if this is normal or if I should call up customer servies. 

Message 1 of 12
14,266 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Information here. You will get an email when your order is dispatched from warehouse http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If you want further confirmation then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 12
13,623 Views
11 REPLIES 11

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Information here. You will get an email when your order is dispatched from warehouse http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If you want further confirmation then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 2 of 12
13,624 Views

Anonymous
Not applicable
Thanks,

Does this mean my order has been confirmed and is just waiting to be dispatched?
Or is it still yet to pass credit checks e.t.c.?
Message 3 of 12
13,618 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 4 of 12
13,613 Views

Anonymous
Not applicable
Yes I have recieved the CAA in my Legal Documents email.
I assume it's just a matter of time before they process the dispatch stuff then.
When I go into MyO2 it says "You don't have any accounts or services in this O2 account" is this normal before the order is dispatched?

Thanks for the answers guys
Message 5 of 12
13,611 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I didn't get my dispatch email until around 7.30 at night day before delivery.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 12
13,598 Views

Cleoriff
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

 Yes it's normal.  As said once the courier has picked up your device for delivery you will get the tracking details in My O2

Veritas Numquam Perit

Girl in a jacket
Message 7 of 12
13,598 Views

Anonymous
Not applicable
Thanks a lot mate, much appreciated!
Message 8 of 12
13,587 Views

Anonymous
Not applicable
Ok thanks a lot!
Haven't ordered a contract online before so just got a little worried that's all.
Many thanks for all the help guys!
Message 9 of 12
13,588 Views

Beenherebefore
Level 32: Blockbuster         
  • 5063 Posts
  • 113 Topics
  • 12 Solutions
Registered:
It amazes me that O2 do not consider it an order until they confirm despatch.........even though they take your money at the point you place the order.
This is how they get around the "out of stock" situation.
"My life is a facsimile of a sham"
Message 10 of 12
13,583 Views