Is my contract over now?

[Anonymous]

Hi. I received a text message from o2 this morning saying "here's some good news from O2. Your bill has automatically dropted. It's because you've paid off your phone." Does this mean my contract has ended and no more direct debits?

Also does that mean I can put in a pay and go simply and go ahead and use that now?

Thanks.

[MI5 · Accepted solution]

You can call cs and change to payg but if you don't you will still continue to pay your airtime bill. It's only the phone part of the bill that stops automatically.

[Anonymous]

Ah right. Hey thanks for the info. I'll give them a ring now and get it sorted. I was just avoiding the process of wacting and having to go through all the details.

Thanks again.

[MI5]

No problem and good luck. You may find you get though quicker if you can call early morning.

[Anonymous]

Yeah I think you are right. I was on hold for a while. Now I'm trying live chat. Even that has given me several "busy" messages while I wait. Might pop to the o2 shop tomorrow and that way I'm face to face with someone.

[Anonymous]

Got it sorted. I finally got through to a live chatter. My contract is ending tomorrow but I have been advised to not cancel any direct debits and wait for my final bill within 14 days from tomorrow and check to see if there is a credit on my account.

[Cleoriff]

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@Anonymous wrote:
Got it sorted. I finally got through to a live chatter. My contract is ending tomorrow but I have been advised to not cancel any direct debits and wait for my final bill within 14 days from tomorrow and check to see if there is a credit on my account.

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Yes that's correct. You must allow O2 to take all the outstanding monies remaining and we advise leaving a month for them to do that. You can cancel your DD when your bill is showing a zero balance

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Edited to add....keep checking via MyO2

[jonsie]

I hate to throw a downer on you but trust me, call 202 or you will find your contract continuing on a monthly basis.....

[gindygoo]

Yes please double check by calling 202 as cancelling a contract on live chat won't work 9 times out of 10.! Even if they've assured you it's done, we get lots of ppl on here in a state because it's still running when they thought otherwise.

Let us know after you've called 202 what they say!

@Anonymous shout out in case you don't come back to check this thread.