Solved: Is it possible to access bills for a phone that is...

Anonymous · ‎08-08-2016

That's just it, really. Does anyone know, before I bother CS?

I had two phones with O2, now I just have the one but none of the bills for the extra phone are visible in my account. It only left O2 earlier this year when the person who was using it upgraded and got their own SIM card on another network.

Anonymous · ‎09-08-2016

Just so you know, I tried calling customer services, who answered quite quickly but then had trouble with their system, went away and never came back.

Eventually chat wasn't too busy and it was all sorted from there in a few minutes.

Thanks for the encouraging messages, people, it was actually easier than I thought it would be.

Cheers

View solution in original post

MI5 · ‎08-08-2016

CS should be able to access them for you but they still should be visible in the MYO2 for that account, even though it will show as a disconnected account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-08-2016

It isn't visible, but eventually chat was available and they are emailing me the records - hopefully!

Beenherebefore · ‎08-08-2016

"they are emailing me the records - hopefully!"

Best of luck with that !!

"My life is a facsimile of a sham"

MI5 · ‎08-08-2016

Yes, best of luck .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-08-2016

I'm sure they will....but personally I would call customer service

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-08-2016

Just so you know, I tried calling customer services, who answered quite quickly but then had trouble with their system, went away and never came back.

Eventually chat wasn't too busy and it was all sorted from there in a few minutes.

Thanks for the encouraging messages, people, it was actually easier than I thought it would be.

Cheers

MI5 · ‎09-08-2016

Glad you got sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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