Solved: Is it only me that finds the app useless for makin...

Fedupkid · ‎17-03-2022

Hi everybody I have around seven lines and devices and cannot get the app to take some if at times any of my payments it just says couldn't take this payment contact your bank which I have done and they say if the money is there they will pay it. I can use the phone automated system seconds after with the same card and the payment goes through! Any ideas.

Cleoriff · ‎17-03-2022

Just to add, if it helps @Fedupkid a guide on ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans)

Veritas Numquam Perit

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MI5 · ‎17-03-2022

@Fedupkid

Standard for O2's flaky payment system.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-03-2022

Just to add, if it helps @Fedupkid a guide on ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans)

Veritas Numquam Perit

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