on 02-06-2022 16:34
I recentley moved to O2, I got a plan and galaxy s21+ and I thought a 5g tariff. I have tried everywher to get a 5g signal but no joy. I phoned customer service and was promised it would be activated (Bolt On). 2 months and still waiting. Is 5g a bolt on or are o2 just slow in turning it on?
Has anyone else had this problem and if so how did you resolve it. I'm considering using my right to cancel as I am not being given the service I was promised.
on 03-06-2022 19:02
on 03-06-2022 19:02
Yes, 5g does need to be enabled on your account.
You need to call O2 again as it sounds like it hasn't been done properly.