Iphone 'upgrade'

[Anonymous]

Is it just me, or does it seem that the 'upgrades' o2 offer it's pay monthly customers are not really upgrades at all?! How is it a new iphone 5s costs the same (phone and tarriff wise) for an upgrading customer and a new customer?! Surely if you've been with 02 a number of years you should actually be upgrading and receiving some sort of benefit by doing so?! Otherwise it's not an upgrade at all, just me taking out a new contract??!! Where's the upgrade?!!

Thoughts please??

[MI5]

No loyalty anymore it's now "Fair deal for all".....

[Anonymous]

What a crock of...!

[MI5]

[Anonymous]

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@Anonymous wrote:

What a crock of...!

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Rofl !

[Anonymous]

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@Anonymous wrote:

What a crock of...!

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Ask for your PAC code if your not happy with O2's way of doing business.

[Anonymous]

@JBT

Have you tried an independent such as CPW for instance.

They have more scope for deals and on accessories.

Just a thought  

[Anonymous · Accepted solution]

It's because you're upgrading your phone. You get a new, more up to date handset, that is upgraded from your last. You are not necessarily getting a cheaper deal. It's like buying a car. You may, when you have outgrown your ford fiesta, go back to the dealer and purchase a bigger/better/higher spec focus. But, haggling skills aside, you will not necessarily get it any cheaper than the guy who is moving on from his vauxhall corsa.

[Anonymous]

Funny that - I asked the sales guy exactly the same thing.  Answer was "it's a new phone"...