on 25-09-2009 12:45
I moved home recently, iphone worked fine before this....new home shows mast within 2.5 km so coverage should be a problem.
However, I go home and the phone goes dead - no signal and can't use either phone or internet.
O2 customer service not helpful at all. If I want to cancel, it will cost me over £700. I cannot believe they will charge me this when I can't even use the phone and their is no activity on my account.
Have just been put through to 4 different people and I'm still no further foward in sorting this out. Any advice please???
on 25-09-2009 13:06
First things first -
what does the O2 coverage map give for your postcode?
Does the phone work outside of the house?
on 25-09-2009 13:21
Even the email address I was given to complain has now bounced back saying it doesn't exist.
Customer Service is beyond poor...(in my opinion)
on 25-09-2009 13:22
It's your choice to move house and it's not o2's responsibility to ensure you can get a signal at your new address. o2 are still carrying out their obligation by providing you with the service, whether you're able to use it in your current location or not.
My friend here at work moved within Leeds (on T-Mobile) and could not get a signal in his new house. He had to accept that was a consequence of the move and there was nothing that could be done, and is now at the end of his contract and looking for a new provider. His phone still worked in other locations of course. Granted, you can't find another provider if you stay with the iPhone.
I know it's expensive to buy out your contract, but I do believe that's the best offer that o2 will give, they're not even obliged to offer that.
on 25-09-2009 14:10
Also on sitefinderon the ofcom site what type is the nearest mast i.e gsm or utms or both?
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 26-09-2009 12:38
Do you get a signal outside? You may find that the signal isn't penetrating the building. This is more common with older houses (Victorian etc etc) with thick stone walls.
Was the email address you were given email@example.com? You may have sent your email with 'complaints' instead of 'complaint' it's an easy mistake to make. If you send it to the right one you'll get an instant reply acknowledging your email and giving a checklist of the security info they need you to include.