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Anonymous
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Iphone Activation Hell

Hi, Bought second hand 2g Iphone. Three weeks of activation hell. Ugraded my contract to iphone 24 - 35 plan and told that all is activated. After two weeks exchanged sim card as told everything was ok by customer support. In the meantime bought PAYG and it activated in under a minute on 3.1.2. Put my contract sim in Network restricted upgraded to 3.1.3 still same waiting for activation please help.

I have read that O2 have two different bases on contains customer information and one contains phone information could it be that these are not connnected and that my sim is activated but the imie numbers are different, or maybe the replacement sim card number has not been updated to my account.

As stated it isnt a hardware issue as PAYG activated so phone sees O2 no problem and made calls as a test. It seems that my database infromation isnt connected.

Any views on this would be very gratful.

Thanks in advance.
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Iphone Activation Hell

Ring customer service to check replacement sim is activated to your contract number as all contract sims are sent out not attached to an account to prevent fraud.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Iphone Activation Hell

Will do that. Is there any special number to phone as Ive spoken to customer service before, didnt get the impression that the person I spoke too fully understood my predicament.
Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Iphone Activation Hell

only the standard iphone numbers here
Call us - iPhone & Palm Pre
iPhone & Palm Pre Pay Monthly Dial Charges
From your iPhone 2302 Free
From a landline 0844 875 2302 5p / min†
Opening hours Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services