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Iphone 11 Esim issue

Cataholic2020
Level 5: Ponderer
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I changed my wife's sim to an Esim, o2 tell me swap is complete but I can phone her but she can't phone me or use data has anyone an idea where I'm going wrong?
Message 1 of 6
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MI5
Level 94: Supreme
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Sounds like it isn't complete yet @Cataholic2020 

Keep rebooting the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Cataholic2020
Level 5: Ponderer
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@MI5 will do don't remember having this much trouble with mine laughing

Message 3 of 6
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MI5
Level 94: Supreme
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Never 2 things the same @Cataholic2020 LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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Cataholic2020
Level 5: Ponderer
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@MI5 swap was ok was primary/secondary line setting issue, got there in the end 😆
Message 5 of 6
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MI5
Level 94: Supreme
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Pleased you got sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
834 Views