Ipad

[Amylou1]

Hi we orders and iPad but realise when it went through it was 36 months instead of 12. I can’t get through to anyone how can I change this ?

[MI5 · Accepted solution]

@Amylou1 

You can reduce it to 12 months by paying it off early.

The overall price of the device is the same, no matter how long you take to pay it, it will just save airtime fees.

If you want to cancel, you must accept delivery and returnn it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Cleoriff]

Only by contacting customer services @Amylou1 

Guide: How to find help & contact O2 

Or waiting till it arrives, return it under the 14 day change of mind policy and start again

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Amylou1]

Thank you but how do I return it if I can’t get hold of 02 they won’t answer the phone? Can I do it through the app?

[MI5]

If you keep trying you will get through eventually.

[Amylou1]

Been ringing 0344 number but nothing

[MI5]

0800 032 1402