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Level 1: Joiner
Posts: 5
Registered: ‎06-06-2020

Internet

How can I get internet when not near wifi
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Internet

@Neil333 

You need to turn on mobile data in your phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎06-06-2020

Re: Internet

Hi already have that on!
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Internet

Do you have any data allowance @Neil333 ?

Check in your http://www.o2.co.uk/myo2

Also, what phone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎06-06-2020

Re: Internet

Hi yes do have data allowance, have iPhone 11. Should I use roaming, as in Uk
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Internet

@Neil333 

No, you don't need roaming on in UK.

Try resetting your network settings (but you'll lose any saved wifi passwords).

Check here first for any local issues on the network O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)