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Geanina
Level 1: Joiner
Geanina
Posts: 1
Registered: ‎19-10-2019

Internet not working iphone 11

on ‎19-10-2019 16:33

Internet not working iphone 11 promax
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Bambino
Level 64: Magistrate
Bambino
Posts: 12,659
Registered: ‎31-03-2010

Re: Internet not working iphone 11

on ‎19-10-2019 16:47

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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MI5
Posts: 88,545
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 16:49

@Geanina 

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone? 

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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MI5
Posts: 88,545
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 16:53

Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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jonsie
Posts: 70,355
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Internet not working iphone 11

on ‎19-10-2019 17:25

I'm guessing overseas so see the advice by @Bambino 

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007

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MI5
Posts: 88,545
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 17:37

Based on the info given, we can do nothing but guess Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
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Martin-O2
Posts: 6,075
Registered: ‎18-02-2016

Re: Internet not working iphone 11

on ‎21-10-2019 12:28

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice. wink

→ Access for You: Registration - Find out how to register for our Access for You service.
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