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Internet not working iphone 11

Geanina
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on ‎19-10-2019 16:33

on ‎19-10-2019 16:33

Internet not working iphone 11 promax
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Bambino
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on ‎19-10-2019 16:47

on ‎19-10-2019 16:47

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
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on ‎19-10-2019 16:49

on ‎19-10-2019 16:49

@Geanina 

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone? 

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎19-10-2019 16:53

on ‎19-10-2019 16:53

Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-10-2019 17:25

on ‎19-10-2019 17:25

I'm guessing overseas so see the advice by @Bambino 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎19-10-2019 17:37

on ‎19-10-2019 17:37

Based on the info given, we can do nothing but guess Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎21-10-2019 12:28

on ‎21-10-2019 12:28

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice. wink

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