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Level 1: Joiner
Posts: 1
Registered: ‎19-10-2019

Internet not working iphone 11

Internet not working iphone 11 promax
Level 69: Guiding Light
Posts: 16,547
Registered: ‎31-03-2010

Re: Internet not working iphone 11

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Posts: 114,301
Topics: 569
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Registered: ‎04-04-2012

Re: Internet not working iphone 11

@Geanina 

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone? 

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Internet not working iphone 11

Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,243
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Internet not working iphone 11

Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Internet not working iphone 11

Based on the info given, we can do nothing but guess Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,442
Registered: ‎18-02-2016

Re: Internet not working iphone 11

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice. wink

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