Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Geanina
Posts: 1
Registered: ‎19-10-2019

Internet not working iphone 11

on ‎19-10-2019 16:33

Internet not working iphone 11 promax
Report Content
Message 1 of 7 (604 Views)
Reply
0 Kudos
Level 69: Guiding Light
Bambino
Posts: 16,547
Registered: ‎31-03-2010

Re: Internet not working iphone 11

on ‎19-10-2019 16:47

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Report Content
Message 2 of 7 (594 Views)
Reply
0 Kudos
MI5
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 16:49

@Geanina 

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone? 

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 3 of 7 (593 Views)
Reply
0 Kudos
MI5
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 16:53

Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 4 of 7 (591 Views)
Reply
0 Kudos
jonsie
Posts: 83,243
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Internet not working iphone 11

on ‎19-10-2019 17:25

I'm guessing overseas so see the advice by @Bambino 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 5 of 7 (580 Views)
Reply
0 Kudos
MI5
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Internet not working iphone 11

on ‎19-10-2019 17:37

Based on the info given, we can do nothing but guess Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 6 of 7 (573 Views)
Reply
0 Kudos
Community Manager
Community Manager
Martin-O2
Posts: 7,442
Registered: ‎18-02-2016

Re: Internet not working iphone 11

on ‎21-10-2019 12:28

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 7 of 7 (520 Views)
Reply
0 Kudos