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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

HI, on the iphone, when you switch the personnel hotspot on, it auto switches off the WIFI. I had aslo set the Samsung to never go to sleep when connected to the internet

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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

Silly question, but what happens if you try with hotspot off?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Almost the same as with it on!!, It very quickly say no data connection available!

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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

OK, so the car is using the personal hotspot to connect to the data service?
How are you entering the passcode to enable the connection?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Hi it pairs via the bluetooth. So i get a pairing message and number on both the iPhone and the Car screen. I confirm both are the same on the car and the phone and then click pair on both screens. From there it is all automatic.

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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

That's the bit that is confusing me about the personal hotspot as it sounds like it's bluetooth tethering which is different from the wifi hotspot sharing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Hi yes its bluetooth tehering only on the iphone in the car. I am going to another Mercedes dealership today to see if they have experienced the same issue, as i cannot believe that O2 as a whole will not work with Mercedes Comand ONline, otherwise i would have thought there would be a few more complaints

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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

Let us know what they say - It's a bit of a mystery.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Okay neither phone would connect with their car. They say its an iPhone 6 issue, but they have no idea why the Samsung Galaxy S4 would not connect. So back to square one!

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Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: Internet connection in Mercedes C Class

The only common denominator is the merc.
That thread I posted stated something about the Mercedes having a poor Bluetooth profile setup and it needed updating.