Internet connection in Mercedes C Class

[Anonymous]

Hi, my car has the ability to connect to the internet through my Iphone 6  pay monthly. The car pairs with the phone using bluetooth no problem, and making and receiving calls is fine. The issue comes when i try to connect to the internet. The message is 'Data communication is temporarily unavailable'. This also happens with my work samsun phone also on O2. But with the Mercedes dealership, we got all different phones on all different networks to work with no problem. It is purely O2. Mercedes say they are not aware of anything, so i am trying so far unsuccessfully to get some thoughts or answers from O2.

[Anonymous]

Hi its normally 3G and sometime 4G

[Anonymous]

Hi thats through the Bluetooth as well

[Anonymous]

Really, thats rubbish! It would explain alot of what is happening

[MI5]

When connected, go into the bluetooth settings page and tap the cog symbol. That should bring up some options to choose from.
See if anything is relevant. It's a bit difficult without having either an iPhone or a Mercedes to hand

[Anonymous]

If they could that would be great as i know have an output from Mercedes diagnostics which says the internet connection could not be established due to a problem with the network provider!!

[Anonymous]

Hi, yes the personnel hotspot is switched on and my data plan allows tethering

[Anonymous]

I will try that thanks

[Anonymous]

I have also have a Samsung Galaxy S4, which will also not connect

[MI5]

I looked on my Note 4 and when connected as a premium device to my car the data is disabled. If I change it to normal data then works but I can't stream my music over the cars system then......

[Anonymous]

Do you know how you can do that on a Samsung Galaxy S4??