Internet blocked, very little warning, have 'Unlimited Data' bolt-on

[Anonymous]

Hi,

I'm about to go on holiday for two weeks abroad so thought it best to download all the app updates I've been putting off and download a few freebies to keep me entertained.

While do so this morning, I got a txt from O2 saying I'm using a lot of data.  I ignored the txt because I have the  'Unlimited Data' bolt-on.  But they've cut off my internet! 

Thank you O2 for this wonderful Christmas present, no internet.  Thankfully I'll not be needing internet while abroad but it would be handy to have some internet access (espically for satnav while in still the UK).

I tried phoning O2 on every number I could find but couldn't get passed the robots.  So I tried the online chat and after about 30mins with someone called Tush suggesting all manor for basic tests, it was clear we were going no where and Tush said to try again later!   

Anyone got any ideas (other than look for a different provider)?

Thanks,

M.

[Anonymous]

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@MI5 wrote:
You were the only one assuming I wasn't correct

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Not at all. 

I don't assume. 

I was requesting official confirmation from an O2 source. 

[Anonymous]

It still doesn't answer the question of "when is unlimited not unlimited".

If a product or service is advertised as unlimited it should be just that.

[Anonymous]

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@Anonymous wrote:
It still doesn't answer the question of "when is unlimited not unlimited".

If a product or service is advertised as unlimited it should be just that.

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Very good point Nick. 

[Anonymous]

I know but I found a page earlier from 2009 where someone had challenged an operator in this (Loadamoan) but because the FUP was listed at the bottom of the page the ASA said it was not misleading.

I really struggle to understand the ASA

[jonsie]

It's been reported on here a few times and now confirmed officially that 4gb triggers the FUP and it seems many of us would be better changing to a 4G tariff. I may just keep the legacy tariff though purely out of principal....plus the free text messages from abroad!

[MI5]

and the 4:1 MMS too

[jonsie]

....and that too!