International favourites death

[Anonymous]

I'm really disappointed with the cancellation of international favourites. The only reason for me to stay with O2 was only this bolt on. after more than 2 years using it, i decided to move to pay monthly because I was really happy with O2. Now they are cancelling the bolt on, and as I have a contract I am not free to leave from O2 for searching another network providing me my needs. I have had a chat with a person at O2 which informed me that as I have a sim only contract after 6 months I can upgrade or cancel the contract. Today I had another chat and I was told that I must wait 12 months to finish the contract. I feel mistreated as a customer, misled and misinformed... I cannot be more disappointed... People giving answers on the chat are really unprofessional...

[MI5]

There's a new international calling service coming soon which is on trial at the moment.
https://www.o2.co.uk/intertrial

[Cleoriff]

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@MI5 wrote:
There's a new international calling service coming soon which is on trial at the moment.
https://www.o2.co.uk/intertrial

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Yes though one or two posters have experienced teething troubles with it... ie they have been charged. I am sure they will look to fix this asap..It is a trial so expect some initial problems..:smileywink:

[MI5]

I expect so....

[jonsie]

You can end your contract at any time but you would have to pay the remaining months in full. I am actually trialling the new scheme though I haven't used it yet but I'm going to soon but only after speaking to customer service first. It might be worth hanging on. 

[Anonymous]

Thanks for you answer, but with this new international calling service, the calls to my country will be a lot more expensive. I was using 2000 minutes per month. With this new service this will cost me £40.