Solved: International charges

Waf · ‎01-11-2019

Hi I’m being charged for text messages whilst despite not sending or receiving any messages. Any reason for that?

MI5 · ‎01-11-2019

We wouldn't know.

You need to ask customer service.

If you have an iPhone though, it will send a text to register for iMessage everytime you turn it on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-11-2019

@Waf

We wouldn't know.

You need to ask customer service.

If you have an iPhone though, it will send a text to register for iMessage everytime you turn it on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎05-11-2019

Good morning @Waf, how are you doing today? Any progress finding out more about those charges since you last posted?

You can find all ways to contact O2 in our Guide: How to find help & contact O2 , which you might find handy

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Waf · ‎05-11-2019

Hello EmilieT, sadly I spoke to customer care and they were adamant that the texts were sent from my phone. Yet I haven’t even touched my phone over the past month let alone text from it. So they offered me a good will credit of £3.97. They haven’t resolved the issue. In fact I’m still getting the same charges to the same number, which I don’t even recognise.

Thanks for the recommendation 😊

gmarkj · ‎06-11-2019

Did you see @MI5's query about the phone that you have @Waf?
iPhone's register for iMessaging by sending a message but don't notify you that it is doing so..

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Waf · ‎13-11-2019

Turns out @MI5 and @gmarkj were correct. The device was left unconnected to WiFi so therefore when iMessage was accessed from another device it notified this one... the price of having too many Apple products I suppose. lol. Thanks for the help guys 😊

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