Solved: International calls

Tezza001 · ‎23-07-2021

Hi when I make a international call with all the correct codes when the call connects it ends . Why is this??. Thanks

gmarkj · ‎23-07-2021

Have you got an international bar on your phone @Tezza001?
Have you got a spend cap on your account?
You would be best getting in contact with customer services in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎23-07-2021

Have you got an international bar on your phone @Tezza001?
Have you got a spend cap on your account?
You would be best getting in contact with customer services in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2