International calls

[daveleeds]

HI I cannot make international calls, it says call barring is on. I have checked my phone, none are, so is it my spend cap. I purchased the international bolt on and that has not worked either.

[Cleoriff · Accepted solution]

Hi @daveleeds 

If you have a spend cap, this will stop you making international calls. You need to call O2 and ask for it to be removed. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@daveleeds 

What is and isn't included in spend caps here Guide: Spend caps on O2 

It sounds more likely an account level bar on international calls, common if you purchased phone indirectly, so call customer service to have it lifted.