Re: International bolt on

Rita9 · ‎03-09-2020

I’ve added the international bolt on but i can’t call abroad, my call just doesn’t go through, and I can’t send the messages, they fail. What could be the issue please?

Cleoriff · ‎03-09-2020

@Rita9

Check and see if you have a spend cap applied. The bolt on might not work if you have.

Call customer services Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎03-09-2020

@Rita9

An international calling bar would also prevent you from calling or texting abroad but customer service can check that for you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎04-09-2020

Hi @Rita9 ,

Welcome to our community!

It would be great to hear back from you to know if you got everything sorted with your international calls and texts after you posted your question yesterday. Please do let us know if you have any additional questions the community could help with?

O2

International bolt on

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable