International bolt on

[Anonymous]

I’ve had the international bolt for years. It gave me unlimited minutes to USA for £10 a month. I was given no notice that it had ceased in November (O2 say I was sent a letter) and subsequently ran up a bill of over £2000 without realising I was doing so. My usual bill is about £50 a month. No warning was given to me that I was paying a rack rent of £1.50 a minute and incurring a huge bill. I contested it (not easy and took numerous calls) and have now been given a credit of about £1000. I am a pensioner over 70. This has caused me considerable distress over Christmas and New Year and I still can’t afford the bill, even after the credit. Anyone else been affected like this?

[jonsie]

I hope something can be done for this gentleman. This is what I mean about customer service and care sadly lacking nowadays and someone could have looked at the account history and seen it was an international caller account and calls to the USA were regularly made. It was a nice gesture to give 50% back but would be a golden chance to spread the word about how great the O2  care is. Not too late surely?

[liggerz87]

I tagged from the top of my head and. I didn't remember everyone's tag I ever got Martin tag wrong haha

[Martin-O2]

@jonsie Either way we'll get @Anonymous sorted out!

@liggerz87 If you get stuck tagging start typing the name after the @and it will usually auto fill some options for you to choose from.