International Text charges never sent.

[Getafix]

I have 3 PAYG lines with O2.

Got one on 07Oct. Topped up £20 for the £20 Bundle.

Did the same again on 08Nov. Bundle Renewed.

Topped up £20 on 07Dec and an hour later £1.60 deducted for International Text. And as not enough money, Bundle did not renew. On 08Dec I added another £10 and Bundle renewed immediately with Balance of £8.40

Used O2 Live chat so they can investigate it. Which they never bothered and using the Line "Our Records are correct and have been charged accordingly". 

Now fast forward to today. I check my balance and down to £2.40.

And use Live chat and same line again and no offer to investigate.

Has anyone had similar issue?

They want me to pay £10 for SAR and then take the phone and call details to O2 shop? So what is O2 shop going to do?

[MI5]

I'd suggest a new number too in case you have subscribed to something you aren't aware of.

[Cleoriff]

So glad it's sorted @Getafix. I thought if you spoke to someone reasonable it would work out...Well done.

[Getafix]

Don't think would have subscribed to two numbers in Kenya.

It would have been good to know the number but will need to do that using SAR.

[MI5]

Lots of scams originate from that part of the World......

[Cleoriff]

Kenya...?? For gods sake! Hope you are going to get a new number now?

[jonsie]

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@Cleoriff wrote:

Kenya...?? For gods sake! Hope you are going to get a new number now?

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Makes good sense as @MI5 pointed out.

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

Kenya...?? For gods sake! Hope you are going to get a new number now?

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Makes good sense as @MI5 pointed out.

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Yes I was aware of that. No problem with repeating good advice...

[MI5]

We can only advise - what's done with the advice is up to the recipient.

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

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@Cleoriff wrote:

Kenya...?? For gods sake! Hope you are going to get a new number now?

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Makes good sense as @MI5 pointed out.

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Yes I was aware of that. No problem with repeating good advice...

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For sure, advice hopefully heeded.

[MI5]

Lots of repetition on this thread....