Solved: Re: International Text charges never sent. - Page 4

Getafix · ‎07-01-2016

I have 3 PAYG lines with O2.

Got one on 07Oct. Topped up £20 for the £20 Bundle.

Did the same again on 08Nov. Bundle Renewed.

Topped up £20 on 07Dec and an hour later £1.60 deducted for International Text. And as not enough money, Bundle did not renew. On 08Dec I added another £10 and Bundle renewed immediately with Balance of £8.40

Used O2 Live chat so they can investigate it. Which they never bothered and using the Line "Our Records are correct and have been charged accordingly".

Now fast forward to today. I check my balance and down to £2.40.

And use Live chat and same line again and no offer to investigate.

Has anyone had similar issue?

They want me to pay £10 for SAR and then take the phone and call details to O2 shop? So what is O2 shop going to do?

MI5 · ‎08-01-2016

I'd suggest a new number too in case you have subscribed to something you aren't aware of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-01-2016

So glad it's sorted @Getafix. I thought if you spoke to someone reasonable it would work out...Well done.

Veritas Numquam Perit

Getafix · ‎08-01-2016

Don't think would have subscribed to two numbers in Kenya.

It would have been good to know the number but will need to do that using SAR.

MI5 · ‎08-01-2016

Lots of scams originate from that part of the World......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-01-2016

Kenya...?? For gods sake! Hope you are going to get a new number now?

Veritas Numquam Perit

jonsie · ‎08-01-2016

@Cleoriff wrote:
Kenya...?? For gods sake! Hope you are going to get a new number now?

Makes good sense as @MI5 pointed out.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎08-01-2016

@jonsie wrote:
@Cleoriff wrote:
Kenya...?? For gods sake! Hope you are going to get a new number now?
Makes good sense as @MI5 pointed out.

Yes I was aware of that. No problem with repeating good advice...

Veritas Numquam Perit

MI5 · ‎08-01-2016

We can only advise - what's done with the advice is up to the recipient.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-01-2016

@Cleoriff wrote:
@jonsie wrote:
@Cleoriff wrote:
Kenya...?? For gods sake! Hope you are going to get a new number now?
Makes good sense as @MI5 pointed out.
Yes I was aware of that. No problem with repeating good advice...

For sure, advice hopefully heeded.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-01-2016

Lots of repetition on this thread....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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