on 09-05-2012 15:03
"Knowledge server error" that's what I get when I try to go on the International Favourites FAQ.
What led me there was the fact I couldn't Setup or Manage my International Favourites bolt on. Even though I would go through the process and instantly receive the 4-digit code on my phone, every time I tried to log in and get to the next page, I always received an error message "Object moved here" with the 'here' being a hyperlink that leads nowhere. I tried this on Google Chrome, Mozilla Firefox and the new Internet Explorer.
What led me to try to setup or manage my Bolt on was the fact that my family abroad insisted my Call me number doesn't connect, even though the number I call them on worked just fine. When I mentioned the problem to the O2 team through the Help section, I received an email with the details of my Bolt on, which confirms the numbers we use to communicate through it, but did not explain WHY it wouldn't connect their calls to me. From their end (o2) all seems to be running smoothly with the service.
So I have now disabled my Bolt on, even though it was useful and saved my parents a lot of money. Can someone help? Is anyone facing the same problems? Is there a solution to all this? Because I would really like to get back on it; that Bolt On was the only reason I'm still on O2. That and the Simplicity contracts.
on 26-07-2012 19:48
26-07-2012 22:16 - edited 26-07-2012 22:18
Hi there miklosq,
Thanks for reporting that! I'll check out if there are any website issues I can reproduce. If so, I'll forward them to our web teams.
However, to set that up, you're probably best off talking to support though this link: http://j.mp/O2Help
on 05-09-2012 17:20
I am also running into this problem of the blank screen saying 'Object moved here' while trying to set up the numbers for this bolt on. Did anyone manage to resolve this? Is there another way to set it up?
on 22-09-2012 00:20
I have just hired the International Favorites bolt on but I haven't been able to make any use of it since I'm also getting exactly the same "Object moved here" message everytime I try to log in to set up my international numbers.
on 21-01-2013 17:32
im getting exactly the same, have spoken to o2 three times in the last 2 days, no one seems to know that this problem exists when its clearly been around for some time. is anyone actually managing to use the service?