"Knowledge server error" that's what I get when I try to go on the International Favourites FAQ.
What led me there was the fact I couldn't Setup or Manage my International Favourites bolt on. Even though I would go through the process and instantly receive the 4-digit code on my phone, every time I tried to log in and get to the next page, I always received an error message "Object moved here" with the 'here' being a hyperlink that leads nowhere. I tried this on Google Chrome, Mozilla Firefox and the new Internet Explorer.
What led me to try to setup or manage my Bolt on was the fact that my family abroad insisted my Call me number doesn't connect, even though the number I call them on worked just fine. When I mentioned the problem to the O2 team through the Help section, I received an email with the details of my Bolt on, which confirms the numbers we use to communicate through it, but did not explain WHY it wouldn't connect their calls to me. From their end (o2) all seems to be running smoothly with the service.
So I have now disabled my Bolt on, even though it was useful and saved my parents a lot of money. Can someone help? Is anyone facing the same problems? Is there a solution to all this? Because I would really like to get back on it; that Bolt On was the only reason I'm still on O2. That and the Simplicity contracts.
