International Calling Service

[Anonymous]

Hi

On Friday (17th) I received a message from O2 saying that I've been invited to test their new International Calling Service with a link. The attached link was https://www.o2.co.uk/intertrial 

I was excited for this as I used to use the World Chat quite often and my last month's bill was quite a hefty one due to international calls. 

The text message I received is below:

The message says that it has been already added into my account and that I did not have to do anything else. So I made a short call (to India) to test out if it was indeed active, but I was charged my usually rate of £2 per minute. instead of 2p per minute which the O2 webpage claimed. 

I called up 202 to confirm what was happening and if my rate was still infact the standard rate, and they were completely useless and they said they are not aware of any trial running at the moment, even though I asked them to specifically have a look at the webpage I linked above. 

I was wondering if anyone received a similar message and if there are anyone from O2 who's aware of this to clarify. 

Thank you

[jonsie]

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@MI5 wrote:
That would certainly make sense unless they assumed that the community would do all that work for them....

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No surprise there.... 

[Beenherebefore]

So they got that wrong too 

[Cleoriff]

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@Beenherebefore wrote:

So they got that wrong too 

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Certainly did.... as here we are asking O2 to enlighten us, along with everyone else

[Anonymous]

It is a beta system at the momement. But I was not given any further information beyond the text message inviting me, and the webpage. The webpage doesn't have any contact details to proivde my feedback. 

I tried to texting back to the number from which I received the invitation, however I haven't received any reply and I don't really expect one as it most likely would be an automated number.

[Anonymous]

I also received same message. Tried chat online, they knew nothing. Rang 202 today and they informed me they have been given no information about this trial. They advise not using it to make calls  until further information has been issued. Apparently they have had other calls about this , not surprising!! 

We just need more info. about it. Is there a monthly charge, do we pay standard rates or do we pay the 12p( mine is Australia) without any additional charges. 

What is the point of putting customers on a trial without any information !!

I told 202 that I would like to make a complaint and they have given me an e-mail address . Although I am not expecting anything back.

 complaintsreviewservice@o2.com 

[MI5]

Full description of complaints process and details here https://www.o2.co.uk/how-to-complain

[Martin-O2]

Hey guys I'll see if I can find out any info about this trial and who to contact if you have any issues. 

[jtuk]

Is this what they are replacing International Favourites with? Instead of getting 3000 minutes for £10 you pay 2p pretty minute? Not quite the same value.
I am so unhappy with O2 now. There is only a week and half before December and they have given no information about what the new service will be and how much it will cost. On the phone they tell you nothing.
It is an absolute disgrace. If I was not tied to the contract I would be with EE now who still have International add-on worth the money.
If the above is the best they can do it is no thanks from me!

[jonsie]

I tried calling 202 this morning. She said she wasn't aware of the trial and had no idea of how it works and that I should await more information. 

Well this is absolutely typical of the way O2 operates. 

[MI5]

Unfortunately so.
We're still waiting for the announcement regarding the Tugo replacement service too