International Calling Service

[Anonymous]

Hi

On Friday (17th) I received a message from O2 saying that I've been invited to test their new International Calling Service with a link. The attached link was https://www.o2.co.uk/intertrial 

I was excited for this as I used to use the World Chat quite often and my last month's bill was quite a hefty one due to international calls. 

The text message I received is below:

The message says that it has been already added into my account and that I did not have to do anything else. So I made a short call (to India) to test out if it was indeed active, but I was charged my usually rate of £2 per minute. instead of 2p per minute which the O2 webpage claimed. 

I called up 202 to confirm what was happening and if my rate was still infact the standard rate, and they were completely useless and they said they are not aware of any trial running at the moment, even though I asked them to specifically have a look at the webpage I linked above. 

I was wondering if anyone received a similar message and if there are anyone from O2 who's aware of this to clarify. 

Thank you

[MI5]

@jonsie had the same message, but not sure if he's used it yet?
Clearly the trial isn't working to well for you yet !

[jonsie]

I haven't used it yet and I haven't even looked at my account as to whether it's a bolt on or not. I have been using Line, it's obviously free over wifi and it's the preferred app for all the people in Thailand 🇹🇭. What is annoying is that I can't phone my wife unless I have wifi and I have to use Messanger now to call my son in Germany but again it's wifi dependant. 

I may just give it a shot if it says it's active.

I've also downloaded Dial 123 which seems reasonable and there is a free trial with it. 

[Cleoriff]

I think this should be looked into by management @MercedesS @Marjo @Martin-O2.

It's out of order that @Anonymous was invited to use this app and it didnt work.

Also, more than annoying that customer services know nothing about it?

[Beenherebefore]

---

@Cleoriff wrote:

I think this should be looked into by management @MercedesS @Marjo @Martin-O2.

It's out of order that @Anonymous was invited to use this app and it didnt work.

Also, more than annoying that customer services know nothing about it?

---

Are you really that surprised or annoyed that an O2 system has once again failed ?

Yes it's a "beta" system but surely @Anonymous should have been given a contact link to report their findings ? 

[MI5]

You would also have thought that CS would have been informed too!

[Cleoriff]

I just think people using this non working app could also lose a lot of money whilst they 'trial it' for O2!!

[MI5]

O2 have no choice but to refund anyone they have invited to the trial and then overcharged for using it.

[jonsie]

This is the problem, it's a trial which no one knows about. If we are the guinea pigs 🐽 then we should have been given an email address for feedback and problems or there should have been those options on the Web page and a help section with FAQs. 

[MI5]

That would certainly make sense unless they assumed that the community would do all that work for them....