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Insurance

Zoey2112
Level 1: Joiner
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How do I use my insurance to get a new phone when I cant go in store for the Covid-19 and it runs out in may.
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MI5
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@Zoey2112 

You need to call cust service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Zoey2112 Calling customer service at this time of day might entail a long wait on hold, particularly considering the current circumstances everyone is in. The best time to try to get through is 8-8.30 am.

I DO NOT WORK FOR O2



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jonsie
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How to submit a claim

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

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MI5
Level 94: Supreme
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@Zoey2112 

Normally, one of the options on the IVR is to make a claim.

Customer service will help you to complete the claim whilst on the call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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