Solved: Insurance

Anonymous · ‎16-02-2018

I have insurance that I pay monthly with my contract but I was wondering if it was a small repair would I still have to pay the £60 excess and just get a new handset.

MI5 · ‎16-02-2018

The excess is payable on any claim no matter how small.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-02-2018

The excess is payable on any claim no matter how small.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎19-02-2018

Hi @Anonymous, how are you doing? Sorry to hear that your phone needs repair. 😞 Just wanted to check if you got all the info you needed and to see if you have any further questions?

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