cancel
Showing results for 
Search instead for 
Did you mean: 

Insurance claim

Anonymous
Not applicable

So I smashed the screen on my s7 edge called o2 Wednesday they picked it up Thursday, question is how long before I get a phone back will it be new or mine ?

 

keara xx

Message 1 of 2
754 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
They will either repair yours or give you a refurbished phone.
If yours is being repaired it's 2-3 days but refurbs are usually sent the next day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
745 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
They will either repair yours or give you a refurbished phone.
If yours is being repaired it's 2-3 days but refurbs are usually sent the next day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
746 Views