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Insurance claim excess

Jgrafton123
Level 1: Joiner
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I have recently ahd to make an insurance claim and there is an excess payable of £60. I was informed that this can be added to my 1 of 3 airtime bills but I am unsure if this will be spread out over the next 3 bills or will be taken all in one go. has anyone done this and knows which way it will be?

 

thanks

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MI5
Level 94: Supreme
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It would depend on how the agent applied the charge to your bill so you would need to call back to check or look in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151842 Posts
  • 650 Topics
  • 28845 Solutions
Registered:
It would depend on how the agent applied the charge to your bill so you would need to call back to check or look in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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It's taken on 1 bill usually the 2nd one after the claim.. 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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