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Insurance claim excess

Jgrafton123
Level 1: Joiner
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I have recently ahd to make an insurance claim and there is an excess payable of £60. I was informed that this can be added to my 1 of 3 airtime bills but I am unsure if this will be spread out over the next 3 bills or will be taken all in one go. has anyone done this and knows which way it will be?

 

thanks

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MI5
Level 94: Supreme
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Registered:
It would depend on how the agent applied the charge to your bill so you would need to call back to check or look in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
It would depend on how the agent applied the charge to your bill so you would need to call back to check or look in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 66: Unequalled
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Registered:

It's taken on 1 bill usually the 2nd one after the claim.. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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