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Insurance claim delays

Swadez
Level 1: Joiner
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on ‎19-07-2022 16:36

on ‎19-07-2022 16:36

Lost my phone last Thursday. Looked around and put in a claim on Friday. Today, Tuesday, received an email saying it has been passed to insurance investigation team and the will contact me within 3 working days.

 

Anyone know what is happening and why? It is a regular for it to be passed to insurance investigation because I was told that I would get a replacement device within 1 working day.

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madasaf1sh
Level 79: Lord of the Boards
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on ‎19-07-2022 17:37

on ‎19-07-2022 17:37

@Swadez 

 

The Insurance company do random investigations on claims as they are entitled to do, or they may have reason to believe there is something not right about the claim.. 

 

Unfortunately at this point the 1 day replacement is null and void, and you will have to wait for the to come back to you.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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