Solved: Re: Insurance claim, DPD delivered phone to O2 but...

Fugazi · ‎12-04-2018

As per thread title, DPD picked up my phone and delivered it to O2 to be checked over as part of my claim.

"Your parcel has been delivered and signed for by xxxxx at 10:50 on Wed 11 Apr 2018" with the O2 logo on the right of this update.

That was the last update I got from DPD, however i've received no correspondence whatsoever from O2, not even to tell me they have received my phone. Is this normal?

MI5 · ‎12-04-2018

You should chase up with customer services.
Normally you would hear back in 24 hours http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-04-2018

You should chase up with customer services.
Normally you would hear back in 24 hours http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-04-2018

It's not normal, o2 should have been in contact with you. As usual it is the customer that has to do all the chasing . ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Fugazi · ‎12-04-2018

Okay thanks, guess i'll have to ring them

MI5 · ‎12-04-2018

Good luck.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Fugazi · ‎13-04-2018

Rang up and they said my replacement should be with me by Tuesday. They didn't really explain why I hadn't had any emails but at least something is happening.

MI5 · ‎13-04-2018

Fingers crossed for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-04-2018

Goods luck and keep us updated please ☺

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Fugazi · ‎13-04-2018

Thanks, will do.

O2

Insurance claim, DPD delivered phone to O2 but no contact since

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