Increasing Spendcap

[Kim5]

So I need to increase my spendcap to be able to ring my mum in hospital but I can’t do this online, the live chat has been disabled and you can’t ring as that isn’t seen as urgent but upgrading your phone is!!! How then, O2, do I get it upgraded?!? Telepathy?!?!?!

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[gmarkj]

You have to call and use whatever option you need to in order to speak to someone @Kim5.
@Martin-O2 @Marjo seems daft that options outside of upgrade cut you off (if that is what is happening)...

[Cleoriff]

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@gmarkj wrote:
You have to call and use whatever option you need to in order to speak to someone @Kim5.
@Martin-O2@Marjoseems daft that options outside of upgrade cut you off (if that is what is happening)...

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And 3 people have said they only got through on the lost and stolen option @gmarkj !!

[gmarkj]

Ouch. Not a good look...