Sound like something you can check in My O2.
We are all customers here so can't access accounts
You will need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or phone them on 202 or 0344 809 0202 (contract)
4445 or 0344 8090222 (PAYG)
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
