When I took out my new 2 year contract in September I was quoted £36 per month and assured that price would not change within the 2 year term. I received a text today to say that from February 2013 I will pay an extra 3.2% increase in line with inflation!
How can this be allowed to happen? I called 02 and they said it is stipulated in the 'terms & conditions'.
The advisor who sold me the contract told me that my £36 is all I would have to pay (unless I exceeded my quota). She never mentioned any price increases. I feel that I have been misold a service. Why should this be allowed to happen.
I think all 02 customers should complain about this! Start a petition?
