on 20-02-2018 17:18
on 20-02-2018 17:33
on 20-02-2018 17:37
Whether they're within their rights to do so or not, there should be a minimum period after starting a new contract at an agreed price before the price index rise can be implemented.
It’s been every April since it was implemented & I don’t think they’d change it
on 20-02-2018 23:40
Right or wrong doesn't come into to it and it doesn't matter how long you've been a customer be it one week or 20 years. It is explained to you and read out to you when taking out a contract. Whether you chose to listen or not was your decision but you really shouldn't be so outraged now. In case you missed the wording on your contract please read now :
HERE IS A SUMMARY OF SOME IMPORTANT TERMS AND CONDITIONS OF YOUR AGREEMENT
The full terms of your Agreement are below. You can also pick up a copy in an O2 shop, check our Website or ask customer services to send you a copy. It's important that you read and understand the full terms before you sign up.
1. Charges/Price increases - Each year your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.E.g. below (RPI rates illustrative only):
on 22-02-2018 11:39
on 23-02-2018 00:19
There’s always pay as you go an option
Not just after signing for a two year contract unless the handset is paid off, expensive enough. Pay the extra pound a month and put it down to a life experience.