Increase in Pay Monthly charge from April 2026

[Lismore]

I have just been informed that my monthly payment will increase from £1.80 to £2.50 from April 2026 - no explanation given!

This represents an increase of 20% approximately.  As RPI is only 3.9% this month - can this extoronate incresae be explained?

[NetworkNorm]

Thanks, on what basis can they refuse? 

[pgn]

No grounds required, just ignorance of the processes available, I suspect, @NetworkNorm:

https://community.o2.co.uk/t5/Tech-Support/Migration-issue-o2-to-o2-pay-monthly/m-p/1700601/highligh...

It depends who you get at the time you call to migrate your number, essentially. Or so it seems...

[jonsie]

They are refusing contracts taken out with a third party

But we have had it confirmed by the community manager @Dave-O2 that it's not company policy to do that and migrations should still be done when requested

[NetworkNorm]

And I wont be doing it through a third party, it would be direct through O2 on their own site.

[Enlli]

You can only try and be persistent.

[NetworkNorm]

If all else failed, I’ve got 14 days to cancel it 

[NetworkNorm]

So that was a complete and utter waste of time with a wasted credit check to boot. Took out new contract on line, and ent on the chat through the app and waited 45 minutes to get answered. 

First of all it was “yes, we can do that no problem” then, oh there’s an early termination fee ( the airtime ) so you have to phone up to speak to someone to sort that. 

I explained I wanted to continue to pay the airtime monthly but the chat person adamant they can’t sort it and I have to phone, 

Gave up and asked them to cancel new contradt effective immediately. 

o2 really not making things easy are they? 

[pgn]

---

@NetworkNorm wrote:

o2 really not making things easy are they? 

---

No. Not for themselves and definitely not for their customers. And they won't be told - the Forum pop-up here is useless, intrusive and off-putting, despite being targetted for years as something that is intrusive and clearly any feedback given therein is ignored...

[Enlli]

@pgn And there are tell tale signs this Community is no longer getting the attention it had even six months ago