Incorrectly Charge

[zumazac]

About a month ago (12th November) I ordered a new sim card, switching for pay as you go to pay monthly. Now a month later the new sim card has still not arrived. To make matters worse, O2 have decided to charge me for the month that I haven't even had the sim card. I've tried calling O2's customer support but just get stuck in an endless queue. Any advice?

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this