Incorrect tariff charge showing

[Anonymous]

Hi,

I can upgrade today and I have decided to switch to the sim-only deal as I do not need a new phone. I chose the deal 5GB data, unlimited texts/calls for £15 (currently on offer), however it shows up as £24 per month on my app and on the profile. I thought something went wrong and clicked on upgrade again as it showed 'You're changing from £24 to £15 per month'. I am literally confused why this is showing as £24 per month. Is this going to show up after 24h?

I am sick and tired of calling the customer service as the people there are not very helpful. I am hoping that somebody here can shed some light on this issue. 

[Anonymous]

@Bambino - They called me themselves (wow!) and said the first deal I went for was still within 14 days so it would be automatically cancelled and the latest upgrade contract will be applied. 

[Bambino]

Wow indeed @Anonymous. That's good news. Glad to hear everything is sorted for you.

[jonsie]

A callback...? 

A very rare moment in the history of O2.... sometimes you just have to sit back in wonder and awe