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Incorrect tariff changes

Anonymous
Not applicable
I received a call from O2 saying my contract was up so would I like to upgrade. I said I might change my phone in the near future but not just now. I was then told that to keep my custom, they would keep me on the same deal but at a reduced price (sim only: £20 for 20Gb for 12 months instead of £25 for 20Gb).
Naturally I agreed and thought nothing more of it.
A few hours later, I checked my emails and the MyO2 app and found that my tariff is now £33 for 20Gb of data!
Is this something that other people have experienced?
Annoyed,
Rob.
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MI5
Level 94: Supreme
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Registered:
That tariff is specially discounted which should show as a bolt on in your MyO2.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 143457 Posts
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Registered:
That tariff is specially discounted which should show as a bolt on in your MyO2.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable

Oh yes, so it is.

I'll stop swearing about them now.

Thanks.

 

Message 3 of 4
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MI5
Level 94: Supreme
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Registered:
No worries mate wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
790 Views