Incorrect monthly billing

[Kgeras]

Despite many inquiries and requests, my monthly bill is still being billed incorrectly. I would like to make an official complaint with a request for a refund of incorrectly calculated bills. Please provide an e-mail address to which I can send a complaint.

[Cleoriff · Accepted solution]

@Kgeras 

There is no email address

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Edited to add, if you want to make a complaint, then the link is here https://www.o2.co.uk/how-to-complain