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Incorrect bill amount

Taz10
Level 1: Joiner
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Hi, I recently spent £400+ paying the remainder of the phone contract off, opting for a sim only monthly deal to keep the cost down. Since clearing, I paid one lots of my £16 monthly charge & have now been billed for the second month, which is coming out at £23. There is no way of me finding a breakdown. I can’t understand what the extra £7 is. It’s not a big deal, but it defeats the idea of paying an expensive deal off, to then have inconsistencies in my monthly pays. 

Please clarify. 

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Bambino
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@Taz10 See if anything here helps: How do I get to the 'Download Bill' page? (o2.co.uk)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Taz10 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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