Incorrect Default AGAIN - Already lost one property about to lose another!

[Pollyjean2019]

Last May O2 applied an incorrect default to my credit report.  After a very painful process of trying to get in touch with someone to resolve it, it was finally removed but I lost out on the house I was trying to buy as a result of not having my mortgage in place.

I am now in the process of trying to purchase a new property and just been refused my mortgage AGAIN.  Turns out O2 re-applied the incorrect default to my credit report in November - no idea why.

I have emailed the person who helped me last year who has confirmed it is a mistake and will have it investigated but I have been given no timescales and they have not replied to any of my emails looking for an update.  I have called the payments team who havent helped, I have tweeted - that has made no difference. I have now made a complaint to the Ombudsman too.

I am now in the situation where I may lose another property because of this mistake.  I cant actually the incompetence and the compelte lack of urgency in trying to resolve it for me.  Can anyone suggest another route of actually being able to speak to a human being who can help with this before I lose another house!?

thanks Paula

[MI5]

@Pollyjean2019 

All you can do is email them I'm afraid.

creditfilereferrals@telefonica.com

[madasaf1sh]

@Pollyjean2019

I sympathise with you on this. 

It might also be worth putting on a Notice of Correction on your credit report and explaining the situation to the bank / broker who you are applying for a mortgage with.

https://debtcamel.co.uk/notice-correction-credit-record/

As at the moment its taking up between 7 and 60 days to remove defaults, and some one somewhere in o2 will have disagreed with the person you emailed to have it put back on your credit report.