Incompetent O2

[Farmermark]

So I purchased a new iPad through the O2 online shop, wanted data roaming so included the 10gb package so I can use when I’m out in the fields with my cattle, iPad coming tomorrow but today my phone stopped being able to make calls... Iv found out some idiot has upgraded my sim by downgrading my unlimited txt and 20gb to the  new plan for my iPad.. and can’t get through to anyone I live alone on my farm in a mobile home with no land line and self isolating what the hell am I to do, without a phone I won’t be able to phone for help if I’m in trouble, I can’t talk to anyone I feel truly alone.

[Cleoriff]

@Farmermark 

It seems your iPad has taken over your phone details.

This happens if you choose upgrade and not take out a new contract.

You can use Skype to contact O2. Details are in this guide

Guide: Coronavirus Community Help and Support 

[jonsie]

Did you upgrade instead of buying as an addition

Sadly only by contacting customer service can this be rectified

I appreciate your difficulty but the only way to contact them is by phone

Use Skype to call the free numbers in the link

Guide: Coronavirus Community Help and Support 

[Bambino]

@Farmermark 

You can try calling customer service using Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

All other numbers here: Guide: Coronavirus Community Help and Support 

[Farmermark]

I didn’t upgrade it was an additional for iPad in the extras