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Level 1: Joiner
Posts: 1
Registered: ‎11-10-2013

Incoming text charges

I got 2 texts from 1 person with a moving emoji happy face type thing. O2 charged me for each. .416p why. I have no control on these coming in. Or do i?
Posts: 97,216
Topics: 758
Registered: ‎14-01-2013

Re: Incoming text charges

Hi @JTW You shouldnt have been charged at all. Only the sender pays

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

You need to contact customer services and speak to them https://www.o2.co.uk/contactus

 

 

*The Game Is On*

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Registered: ‎04-04-2012

Re: Incoming text charges

If you replied directly from the received message it defaults to sending as an MMS, so you will have been charged for replying to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 97,216
Topics: 758
Registered: ‎14-01-2013

Re: Incoming text charges


@MI5 wrote:
If you replied directly from the received message it defaults to sending as an MMS, so you will have been charged for replying to them.

I can't see how that works @MI5? It's not as if you are capturing the text to reply, you are simply sending a text. I have responded to loads of text containing emojis and have never been charged once?

*The Game Is On*

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Posts: 114,375
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Registered: ‎04-04-2012

Re: Incoming text charges

If you reply to an MMS it will.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,216
Topics: 758
Registered: ‎14-01-2013

Re: Incoming text charges

Well that's a new one on me. As I say I have replied to a MMS and never been charged.

Not being argumentative, just stating facts.

If that really is the case then maybe it should be added to your guide I posted above?

*The Game Is On*

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Posts: 114,375
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Registered: ‎04-04-2012

Re: Incoming text charges

It will clearly state an MMS is being generated when you hit reply.
But, just because a message has an emoji in it doesn’t mean it’s an MMS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,216
Topics: 758
Registered: ‎14-01-2013

Re: Incoming text charges

[ Edited ]

@MI5 wrote:

But, just because a message has an emoji in it doesn’t mean it’s an MMS.

Yes I'm quite aware of that thanks. I know what a MMS is. I also know I have never been charged when replying to one...Lucky me.

*The Game Is On*

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